Operations Director

Description
*This role begins March 2023*
It is our desire at Chick-fil-A Wrigleyville to be a "home away from home" for our community. We will strive to achieve this through pursuing excellence in all areas, starting with building a High Performance Leadership Team. The Operations Director role at Chick-fil-A Wrigleyville will report directly to the Owner/Operator and sit on a team of other Directors. The Operations Director will have full responsibility of their respective area of the business including - but not limited to - growing top line revenue, managing food and labor costs, upholding operational excellence, achieving monthly guests satisfaction and profitability goals, and stewarding leadership development amongst the team. The ideal candidate will have high level leadership experience, a tenacious desire to continuously improve, and a variety of experiences with operations, budget management, and sales.
Responsibilities :

• Daily operational execution
• Manage P&L costs to drive both top line and bottom line growth
• Steward development amongst team
• Strategic planning
• Meet monthly customer satisfaction goals
• Ensure clean and safe environment
• Serve guests quickly with accuracy
• Develop and uphold operations systems & processes

Qualifications :

• 1-5 years Operations leadership experience
• Excellent verbal and written communication skills
• Team player
• Able to work long hours (including late nights and weekends)
• Experience with strategic planning

Preferred Qualifications :

• Bachelor's Degree
• 2-5 years budget maintenance
• 2-5 years operations/sales experience
• Microsoft suite proficiency

Benefits :

• Health Insurance option
• 401(k) option
• Cell Phone
• Gym
• Transit
• Vacation/PTO
• Leadership Development Stipend
• Scholarship/Education Opportunities
• Free food
• Company Growth/Advancement Opportunities

Requirements

• Minimum 18+ years old
• Previous customer service experience
• Previous leadership experience
• Ability to handle all equipment, pans, pots, navigating shelving both high and low
• Flexible Schedule - Late nights & weekends
• Operations experience
• Excellent written and verbal communication skills
• Able to lift at least 50 pounds
• Adapt to volatile service environments
• Must be able to handle various customers
• Able to make quick, effective decisions under pressure

Company Information
Chick-fil-A, Inc., Founder S. Truett started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Cathy's family has continued his tradition of leadership, including his son Dan, who was appointed as the company's CEO in 2013, and grandson Andrew, who serves as the current Chick-fil-A CEO.