Pizza Hut-Customer Service

Job Description:

Are you ready to be at the forefront of innovation in the world of pizza? We're on the hunt for a Manager, Global Operations Innovation who is not just passionate about pizza, but thrives on driving success through people at the center of our restaurants. Join us at Pizza Hut Global, where we're on an explosive journey to become the most loved and fastest-growing brand in every country.

You'll be the maestro of Phygital (physical restaurant environment meets digital environment) innovation, orchestrating detailed plans, driving initiatives, and fostering collaboration across teams. With a knack for tackling big problems, agile methodologies and a test-and-learn mindset, you'll be the catalyst for technological advancements and prototypes that shape the future of our industry. If you're a dynamic leader with a penchant for technology and innovation, and you're ready to make a tangible impact in a global market, let's make history together at Pizza Hut. Let’s get Phygital!

Job Functions:

Insights-Driven Problem Framing

• Build an understanding of Team Member and Customer operational pain points
• Identify major initiatives and projects to tackle major pain points and develop paths to address through the lens of buy, build or partner

Competitive Intelligence & Business Development

• Identify emerging technologies and quantify their impact on restaurant operations
• Develop a view of the vendor and competitive landscape based upon innovation focus areas

Scope and Execute Testing

• Define scope and execute pilots of new technology in partnership with vendors and cross-functional teams, both in a laboratory and restaurant environment.
• Collaborate with internal teams to conceive and build solutions that don’t otherwise exist commercially.
• Measure technology effectiveness on operations to build recommendations for implementation.

Scaling and Implementation

• Develop and execute plans for scaling successful pilots into the field.
• Monitor performance of implemented solutions and report on business impact.
• Work closely with operations counterparts and other stakeholder to drive adoption of technology.

Mindset and Discipline to Accelerate Innovation

• Bring an agile test-and-learn mindset and excel in collaboration with cross-functional teams.
• Perform traditional Project Management duties including maintaining project cost, schedule, risk, task backlog, deliverables, resource allocation, etc. for multiple concurrent projects
• Commit to dates, communicate project status to stakeholders, make data-based recommendations, lead status meetings, and maintain engagement.
• Build and manage project roadmaps and prioritize initiatives based on ROI.
• Bring experience in managing technology implementations and developing prototypes.

Knowledge And Skill Required

Bachelor’s degree in business, engineering or related fields

EXPERIENCE:

• 5+ years of project management, including 2+ years of agile in technical projects
• 2+ years of software product management or development
• Preferred 1+ years of experience working in restaurant in operations or as support/installation technician.
• Good understanding of interaction between multiple software solutions within a restaurant from UX and data flow perspective.
• Hands on experience piloting new technologies including practical application of physical and digital test and learn methodologies
• Proficient in Microsoft Teams and Office 365
• Experience with a project management software e.g. Monday.com
• Skilled with virtual collaboration software e.g. Miro
• Experience with data visualization software and building dashboards
• Strong communicator who uses data to tell convincing stories
• Strong sense of ownership, ability to work independently and excellent customer service to drive projects to completion.
• Preferred knowledge of SQL, Python, R or other statistical program languages

DIVERSITY & INCLUSION- EVERYONE AT THE TABLE

Pizza Hut, as a member of the Yum! Brands family, recognizes the importance of having an inclusive culture with diverse team members and a steadfast commitment to developing a company culture where everyone feels respected. One of Pizza Hut’s core values is to believe in all people and we create environments where differences are sought out and celebrated.