Guest Services Associate

Job Summary:

The Chick-fil-A Team Member at Chick-fil-A plays a pivotal leadership role, driving business performance and culture. This high-level position is ideal for someone with strong operational knowledge, a hospitality mindset, and a passion for people development. As a partner in the business, you will lead a dynamic team while maintaining Chick-fil-A's high standards in service, food quality, and community involvement.

Responsibilities:

• Manage and oversee all operational aspects and functional areas of the restaurant on a daily basis
• Provide mentorship and coaching to build and empower a high-performing leadership team and staff
• Consistently deliver top-notch customer service while meeting Chick-fil-A's hospitality criteria
• Ensure conformity with all requirements related to food safety, quality, and cleanliness protocols
• Strengthen sales growth, profitability, and operational excellence
• Act as a catalyst for community participation and the upkeep of a positive public image
• Support the company by facilitating the implementation of strategies, policies, and training programs
• Base decisions on consistent performance assessments and data-driven insights
• Emphasize and reinforce the core values and vision of Chick-fil-A
• Work hand in hand with the Owner/Operator to determine and prioritize business objectives

Qualifications and Experience:

• Minimum 5 years of high-level leadership experience (restaurant or retail preferred)
• Full-time commitment to availability, which includes being accessible during early mornings, evenings, and weekends if needed
• Proven talent in overseeing, tutoring, and cultivating individuals
• Profound communication abilities and strong interpersonal connections are essential qualities
• Having a hospitality-centered perspective, being self-aware, and prioritizing growth are fundamental for those in the industry
• Consistent transportation and a pledge to work more than 45 hours per week are obligatory

Benefits:

• Total annual compensation reaching $70,000–$80,000 or more, inclusive of premium salary benefits
• Profit sharing opportunities
• Ensuring insurance benefits encompass health, dental, and vision services
• Life insurance coverage
• Access to up to $2,500 annually in tuition assistance and scholarships is available
• Paid time off and personal days are opportunities for employees to take paid leave from work to address personal affairs or for relaxation
• Complimentary food offerings for staff during their work shifts
• Utilize the opportunity to structure your timetable in a manner that allows for planning ahead and ensuring Sundays remain free from professional obligations
• Leadership education with a focus on continuous improvement
• Avenues for professional development and opportunities for promotion
• Appreciation functions and corporate events to acknowledge and celebrate the workforce
• Establishing a work environment that is secure, hygienic, and constructive is crucial for organizational success
• Active participation in community events and the creation of a culture centered around clear intentions

Salary:

Income potential falls within the $70,000 to $80,000+ range annually, with the opportunity to earn more through performance incentives and accrued experience.

About Company:

Chick-fil-A is a purpose-driven organization that goes far beyond food. As one of America’s most respected restaurant brands, we’re known for our commitment to service, hospitality, and community. Each restaurant is locally owned and operated, creating an entrepreneurial spirit and people-first culture.

Chick-fil-A aims to be The World's Most Caring Company by leaving a meaningful impression on all those we come in contact with. Our focus is on providing exceptional customer service, fostering leadership growth, and practicing responsible resource management.